Accessibility
Accessibility on this site
We aim to meet WCAG 2.2 level AA. This page says what has been done, what has not been independently audited, and how to tell us when something does not work for you.
The short version
What we are aiming for, and what we have not claimed
The target for this site is the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. That is the standard most commonly referenced for public-facing websites.
We have not had an independent accessibility audit. So this page does not claim conformance. Saying a site “is WCAG AA compliant” is a statement about testing that someone has done, and until that testing happens, the honest position is to describe the work rather than to certify the result.
Mortgage information is the kind of thing people need to read carefully, often on a phone, sometimes with assistive technology. If any part of this site makes that harder, we want to hear about it and we will fix it.
What has been done
Specific things, not a checklist of intentions
Each of these is checkable, which is the point of listing them.
- Every page has one H1 and a heading structure that follows it in order, so a screen reader's heading navigation works.
- A skip link is the first thing in the tab order on every page, so keyboard users can get past the navigation.
- Text contrast is checked against WCAG AA. Non-text elements — focus indicators, chart series, icons carrying meaning — are checked against the 3:1 ratio that SC 1.4.11 requires, which is a stricter test than most sites apply.
- Focus indicators are visible on every interactive element and are never removed. Focus outline colour is deliberately excluded from CSS transitions so it cannot fade.
- The calculators work with the keyboard alone. Results update in a live region, so a screen reader announces a new figure rather than leaving it silent.
- Form fields have real labels, errors are associated with their field, and the status message receives focus after a submission so it is announced rather than missed.
- Images that carry meaning have alt text describing what they show. Decorative images are marked so screen readers skip them.
- Links that open in a new tab say so in text available to screen readers.
- Layouts reflow to a 320px viewport without horizontal scrolling, and are checked at that width.
- Colour is never the only way information is conveyed. Chart series are distinguishable without relying on hue alone.
Known limitations
What we know is not covered
No independent audit. Everything above was checked during development. None of it has been verified by an accessibility specialist or tested with a panel of people using assistive technology, and those tests find things that development checks do not.
Charts. The calculator charts are interactive and visual. The same figures are always available as text and in the downloadable report, but the charts themselves are not a good experience with a screen reader.
Downloadable reports. The PDF reports the calculators generate have not been tested for accessibility and are unlikely to be fully tagged.
Third-party pages. We link to government and agency sources, and to a secure application portal operated by another company. We do not control those and cannot speak for their accessibility.
Tell us
If something does not work for you
Contact us by phone or email and describe what you were trying to do and what happened. You do not need to know the technical cause or name a guideline — “the calculator will not let me past the second field with my keyboard” is exactly the kind of report that is useful.
Phone: 904-625-5548
Email: info@myjaxmortgage.com
If something on this site is stopping you getting the information you need, call us and we will go through it with you directly. That is not a workaround for fixing the site, and it should not be the only option — but it is available now.
The standard we are working to
Program rules are set by these organizations and are updated periodically. Where this page and an official source disagree, the official source is correct.
- Web Content Accessibility Guidelines 2.2 quick reference (opens in a new tab) — World Wide Web Consortium (W3C)
- Find a HUD-approved housing counselor (opens in a new tab) — Consumer Financial Protection Bureau
Talk it through before you start shopping
Bring your situation, not your paperwork. A first conversation is about which programs actually fit and what the numbers look like — no documents, no credit pull, no commitment.